Privacy Policy
At Paw Pursuits, we are committed to protecting the privacy and security of our clients and their pets. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect personal details such as your name, address, email address, phone number, and information about your pet(s), including their name, breed, age, medical conditions, and behavioural traits.
We collect this information when you:
- Complete our contact or booking forms
- Communicate with us via email, phone, or social media
- Use our online booking system
- Subscribe to our updates or marketing communications
2. How We Use Your Information
Your information is used solely to manage your bookings, provide safe and tailored pet care services, and communicate with you about your appointments and our services.
Specifically, we use your information to:
- Arrange and manage dog walks and pet care visits
- Contact you about bookings, changes, or emergencies
- Understand your pet’s needs, routines, and any special requirements
- Improve our services and customer experience
- Send you updates or information you have opted in to receive
We will only contact you for marketing purposes if you have given us explicit consent, and you can opt out at any time.
3. Data Sharing and Security
We never sell your personal data to third parties.
We may share limited information with trusted third-party providers who help us operate our business (for example, booking or payment platforms), but only where necessary and with appropriate data protection measures in place.
We take reasonable steps to protect your data from loss, misuse, or unauthorised access, including secure storage and restricted access to your personal information.
4. Your Rights
Depending on your circumstances and where you live, you may have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal data, where applicable
- Object to or restrict certain types of data processing
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details provided on our website.
5. Updates to This Policy / Data Retention
We do not keep your personal data for longer than necessary. We retain information only for as long as needed to provide our services, meet legal or regulatory requirements, or resolve disputes.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with an updated “last revised” date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the contact details provided on our website.